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Data protection information

The data protection information provides an overview of the information that we collect during your visit to our website and how we use it. You can find complete information about our handling of your personal data in the detailed data protection declaration below.


What data do we collect from you when visiting our website?

  • IP address
  • Date
  • Time
  • Page visited
  • Protocol
  • Status code
  • Referrer URL (the previously visited site)
  • User agent (browser type and version)
  • Domain visited

This data will be held for 90 days.


What data do we collect when you fill in our contact form

  • E-mail address
  • Name
  • Telephone number (optional)
  • Postcode and town


How do we collect your data?

During your visit to our website, your access data will be logged automatically. Otherwise we only collect data from your input on our website or through the use of cookies.


What do we use your data for?

  • ​​To optimise our websites, e.g. content or navigation.
  • To process your service queries, e.g. product or application-related questions.
  • We only pass on your personal data to third parties if this is necessary for processing a specific query from you, for example by forwarding your product query to one of our contractual dealers near you, or if we are obliged to do so by law, the authorities or the courts.


Your rights:

  • Information: You have the right to information about the stored personal data related to you as well as a copy of the data.
  • Deletion: You have the right to have the personal data we have stored about you deleted.
  • Correction: You have the right to correct your personal data.
  • Objection: You have the right to object and can contact us about this.
  • You have the right to complain to the data protection authority (State Commissioner for Data Protection and Freedom of Information in the German state of Baden-Württemberg, Stuttgart).
  • You can get answers to your questions about data protection by contacting or Moldex/Metric AG & Co. KG, Tübinger Straße 50, 72141 Walddorfhäslach, Germany.


Data protection declaration


Scope of application

The following privacy policy applies to the use of the website and the services offered via the website. This website is an offer of Moldex/Metric AG & Co. KG, Tübinger Straße 50, 72141 Walddorfhäslach, Germany, e-mail: ("Moldex") as person responsible within the meaning of Art. 4 of the EU General Data Protection Regulation ("GDPR"). You can contact our data protection officer at or at our postal address with the addition "The data protection officer".

We attach a high priority to protecting your personal data. It is important to us to provide you with information on what personal data we collect, how we use it and what rights you have in relation to the personal data that we have stored about you.

This data protection declaration applies to personal data that we collect or use, e.g. from visiting our website, contacting our customer service or when you interact with Moldex as a business customer, supplier or business partner.

This includes, without restriction, all personal data of any kind collected online or offline.


Processing purposes

We process your data especially for the following purposes:

  • Sending information about Moldex products and services as well as their use and the sources from which they are obtained
  • Answering questions about our products and services
  • Resolving product problems
  • Supporting improvements to our websites, e.g. content or navigation

When you interact with Moldex as an interested party, business customer, supplier or business partner, we also request your personal data for the following purposes:

  • Sending safety-related personalised messages about our products and services
  • Management of customer relations
  • Carrying out satisfaction surveys about Moldex products and services 


General contact inquiries, contract execution

We collect different personal data depending on whether you interact with Moldex as a prospective customer, user, business customer, supplier or business partner and the way in which you do this. You supply this information on a voluntary basis and it will only be used by us for the purposes anticipated.

Among other things this includes name, company, e-mail address, telephone number, gender, date of birth, information on the products you use and your fields of application. 

If you provide us with personal data by telephone, e-mail, post or via our website (in particular surname, first name, e-mail address, postal address), this is on a voluntary basis. This data is used to process the contractual relationship, to process your enquiries or orders and for our own market or opinion research and for our own advertising by post. 

Any further use, in particular passing the data to on third parties for the purposes of advertising, market or opinion research, does not take place. We delete the data arising in this context after storage is no longer necessary, or limit processing if statutory retention obligations exist. The legal basis is Art. 6 para. 1 lit. b) GDPR or Art. 6 para. 1 lit. f) GDPR.


Job applications

We collect and process the personal data of applicants for the purpose of handling the application procedure (legal basis § 26 German Federal Data Protection Act, "BDSG"). Processing can also be done by electronic means. This is especially the case when an applicant sends relevant application documents to us by electronic means, for example by e-mail.

When a contract of employment is established with an applicant, the data transmitted for the purposes of managing the employment relationship will be stored in keeping with legal requirements.

If no employment contract is established with the applicant, the application documents will be automatically deleted six months after the announcement of the rejection decision, unless other legitimate interests of the party responsible for processing are in conflict with the deletion. Another justified interest in this sense is, for example, a duty of proof in a proceeding per the Allgemeinen Gleichbehandlungsgesetz (AGG) [General Equality of Treatment Act].

The storage will only be extended if you have given us your consent (e.g. because of interest in information about suitable places in the future). In this case deletion will take place 2 years after rejection for the current position.


Automated data collection and processing by the browser 

As with any website, our server automatically and temporarily collects information in the server log files transmitted by the browser, unless you have disabled this. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to guarantee stability and security (legal basis Art. 6 para. 1 lit f) GDPR):

  • ​​​​IP address of the requesting computer
  • File request of the client
  • HTTP response code
  • Internet page from which you are visiting us (referrer URL)
  • Time of server request
  • Browser type and version
  • Operating system used by the requesting computer

A personal evaluation of the server log files does not take place. At no time can the provider assign this data to specific persons. This data is not combined with other data sources.


Passing on your personal data to third parties

We will only pass on your personal data to third parties if 

  • ​​​​​this is necessary to process a specific enquiry on your part, for example by forwarding your product enquiry to one of our authorised dealers in your area.
  • you have given us your consent. In the declaration of consent you will be informed of the recipients or categories of recipients.
  • we use external service providers as contract processors and have concluded an agreement on contract data processing in accordance with Art. 28 GDPR. These have been carefully selected and commissioned by us, are bound by our instructions and the provisions of the GDPR and are regularly monitored. 
  • we are obliged to do so by law, the authorities or the courts.



Sometimes we save information in the form of so-called cookies on your computer. Cookies are identifiers (files) that are saved on the hard drive of the requesting computer. They contain information about the user. The use of a cookie has no connection to personal information you have entered on the website. The following types of cookies, the scope and functionality of which are explained below, are used on this website: 

  • Transient cookies: Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID used to assign different requests of your browser to the common session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.
  • Persistent cookies: Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

You can configure your browser settings according to your wishes and refuse the acceptance of third-party cookies or all cookies, for example. Our websites can also be used if you have deactivated acceptance of cookies via your browser. However, this may result in some pages having no or only limited functionality. 


We take appropriate measures to protect your personal data from loss, falsification, manipulation and unauthorised access by third parties. We treat your data in accordance with the requirements of the data protection laws in force and applicable in the Federal Republic of Germany and we respect the data protection boundaries in competition law. The validity of this data protection declaration is limited to our company. This data protection declaration does not apply to websites that can be reached via links on our website.



Your data will only be used for as long as necessary for the existing customer relationship, unless you have given us your consent or we have a legitimate interest in further processing. In this case we will process your data until you revoke your consent or until you object to our legitimate interests. Irrespective of this, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.


Your Rights

You have the following rights regarding your personal data:​​​​​​

  • Right to information,
  • Right to correction or deletion,
  • Right to limitation of processing,
  • Right of opposition to processing,
  • Right to data transferability.
  • To arrange this, please fill in the contact form or send an e-mail to

You also have the right to complain to a data protection authority about our processing of your personal data.



We use the open source solution BigBlueButton via the provider ColloCal (
Personal data is processed for conference participants in order to provide this service. Participants are persons who take part in a conference without an account via a dial-in link. In order to participate in a conference, it is necessary to enter a name - a nickname is also acceptable. The following information is stored:
Consent to privacy policy (anonymous), Purpose: Ease of use, Duration: Cookie life: 1 year.
Name/nickname, Purpose: Use of ColloCall, Duration: Until end of session
Telephone number (only for telephone dial-in), Purpose: Use of ColloCall, Duration: Until end of session
Video and audio, Purpose: Use of ColloCall, Duration: Processing without storage.
Sessions may only be recorded with the explicit consent of all participants and hosts. Our provider ColloCall technically needs access to the session recordings, but is not allowed to view them.
All communication with our services, with the exception of telephone dial-in, is encrypted with the TLS protocol according to the current state of technology so that it cannot be read by third parties. The authenticity of our services is ensured by certificates from the organisation "Let's Encrypt".
ColloCal's complete privacy policy can be viewed here:



We reserve the right to adapt and change these data protection provisions. Changes to the data protection provisions will be published on this site. Earlier versions of our data protection provisions will continue to be accessible on this site, to allow you to understand the changes that have been made.


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